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Capital One.
2022 - Present
Principal Associate Designer and Strategist partnering with Product and Technology teams to transform the risk management space with innovative new technologies.
Overview
Working to enhance and transform the enterprise operations and technologies used by Capital One to improve the associate experience through understanding needs and implementing high impact solutions to elevate usability and productivity.
Notable Project Types I have worked on include:
Streamlining Enterprise System landscapes
Risk Controls Monitoring Platforms
Regulatory Compliance Assessment Tools
Issue and Event Management Systems of Record
Disclaimer: The projects I have been involved in are currently in development/implementation, preventing me from sharing them.
I am happy to further discuss my design process over a call or in a one-on one setting.
Feel Free to reach out!
Role Details
Leveraged Skills: Collaborative Research and Design, Partnership with Product and Tech teams, Mentorship, Project Leadership, Service Design Blueprinting, Product Implementation Support
Disciplines: Design Research, Design Strategy, Current State Operational Modeling, Future State Event Mapping, UI/UX Design
